SHIPPING – Shipping Policy Update October 2020 – Like all businesses, CELL Infuse Australia is subject to the market & economic forces of the day. We have now been forced to introduce a minimum shipping charge for all orders shipped within Australia & New Zealand.
1. The threshold for our existing charge of $8 has been lifted to $100 order value.
2. All orders over $100 will now attract a shipping cost of $10.
We do this with reluctance, but trust that you will understand the dynamics behind this decision.
Orders received before 1.00 pm AEST Monday to Friday will generally be packed & shipped that day. (If it is not a public holiday) Australia Post advise that delivery times may vary, but are generally within 3 business days to QLD, NSW, VIC, ACT and within 5 business days to WA, NT, TAS, SA. However COVID-19 has had significant impact on shipping schedules world wide. Go to Australia Post website for the latest updates https://auspost.com.au/business/shipping/international-shipping ) Overseas orders are shipped via Air Mail or Express Courier. Shipping times can be dependent on the services (Customs, Postal) of the receiving country. If you experience delays you can contact our Customer Service department at 1300 850 533 (Australia), 0800 886 047 (New Zealand), or email us at enquiries@cellinfuse.com.au
SHIPPING DAMAGE & DELAYS
If your product is damaged in shipping you may return the product as set out below. Notification of damage in shipping must be given to the company within five (5) business days of receipt of product. To advise the company of shipping damage or any delays in the delivery of your product, you may contact our Customer Service Department on 1300 850 533 (Australia), 0800 886 047 (New Zealand), or at enquiries@cellinfuse.com.au
REFUND POLICY FOR SHIPPING AND HANDLING CHARGES
Should you choose to return product as a result of damage in shipping, you will be responsible to pay the shipping and handling charges as set out below. Should a product, the original cost of shipping will be deducted from your refund. However, if you have encountered an error in your order the Company may, at its discretion, refund your shipping and handling costs.
PRICE REDUCTION
Company reserves the right to reduce pricing without prior notice to you; however, you will always have the right to cancel an order and get a refund of your purchase price if you do not agree to pay any increased price amount.
SHIPPING TIME
Your order will be processed within 3 business days. Shipping time is estimated to be three to five (3-5) calendar days. If you experience delays in the delivery of your product, you may contact our Customer Service department at 1300 850 533 (Australia), 0800 886 047 (New Zealand), or email us at enquiries@cellinfuse.com.au and request an extension of your Trial Period. Reasonable requests are normally granted, but this decision remains at the Company’s sole discretion. Note COVID-19 shipping impacts on Australia Post website https://auspost.com.au/business/shipping/international-shipping
PRODUCT RETURNS
To return a Product for an exchange due to shipping damage or when seeking the 30 day money back guarantee, you will need to obtain a Return Merchandize Authorization (“RMA”) number as set out in 6 above. An RMA number can ONLY be obtained by contacting the Customer Care Department on 1300 850 533 (Australia), 0800 886 047 (New Zealand), or email enquiries@cellinfuse.com.au
Please Note:
1. We cannot process or exchange Product marked “Return to Sender.”
2. To ensure that your account is correctly noted, you must send back Product returns to the address provided below along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.
Returned Products must be sent to the following address:
CELL Infuse Australia
PO Box 1580
Buderim QLD 4556
Australia
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of third party delivery confirmation system to ensure proper delivery and tracking.
SHIPPING TERMS
When we ship the Product to you, our standard priority mail service is shipped via the combined services of Australia Post. (packages should arrive within three to five (3-5) business days). Please note that shipments are not sent out on Saturdays, Sundays or any Public Holidays. We do not guarantee arrival dates or times. Overseas shipments are sent via Australia Post Registered service (where that is available) Shipping times may vary. All shipment tracking numbers are forwarded to customer via email at time of shipping lodgement. CELL Infuse Australia completes it’s shipping responsibility at the time of receipted delivery to Australia Post.
REJECTION, DAMAGE OR LOSS IN TRANSIT
We shall not be liable and you shall not be entitled to reject Product delivery, except for damage to the Product or any part thereof occurring in transit (where the Product is carried by our own transport or by a carrier on our behalf), and where we are notified of such damage within five (5) business days of your receipt of the Product.